The return policy of Citygoldtea.com states all the events under which returns, cancellations, modifications and replacements are accepted as well as the standard procedure followed for each of those.
The company shall accept return or replacement of goods only under the following circumstances:
The goods are delivered in damaged state.
The delivery received does not match the invoice particulars.
The product received is expired.
The customer may ask for refund or replacement of goods under these circumstances. The return is processed after the fulfilment of the following conditions:
The request for return has been placed within 2 days from the date of delivery.
The original seal, the product seal and packaging are intact.
The product is returned with all the packaging material along with the invoice.
In the event of goods being damaged in transit, replacement will be provided on the fulfilment of the following conditions:
The request for replacement or return is placed by the customer within 2 days of receipt of the order by raising a request on the website.
The original seal and packaging of the product is intact and there is no further damage made from the customer’s end.
The product is returned with all the external packaging in which it was received as well as the invoice.
The product will be collected from you within 2-3 business days on receiving the complaint and shall be examined by the company for verification. You shall be given a replacement within 7 business days from the date of receipt of the product on confirming the above conditions.
In the event of receiving an incorrect delivery by mistake, the goods shall be replaced under the following circumstances:
The replacement request is raised through a ticket on the website within 2 days of receipt of the order.
The original seal and primary packaging of the product is intact and there is no sign of physical damage on the product.
The product is returned with all the packaging materials as well as the invoice.
Upon verifying the above conditions along with the mismatch between the invoice and the goods received by the customer, the company shall process the replacement within 7 business days from the date of return.
Following are the procedures followed for order cancellations and modifications:
Cancellations made from the customer’s end within 1-2 hours of placing the order shall be refunded through credits within 3-5 business days.
Modifications in the order may be accepted if made before it has been processed by the company. The excess amount, if any, shall be refunded online in 3-5 business days.
If an order is rejected or modified from the seller’s end, refund shall be made either through in your bank account within 3-5 business days.
